With winter here in full force, we’ve been reviewing our call volume and customer feedback. To better accommodate our fantastic customers during these winter days, we’re changing the hours of operation for our live Customer Service center. Beginning January 3rd, customer service hours will change from availability at 7AM (MST) to 8AM (MST). Saturday hours will change from 7AM-11AM to 9AM -12PM effective this Saturday (12/18).
The new customer service hours hours for the Call Center are:
1) Monday – Thursday 8:00 a.m. to 8:30 p.m. (Effective 1/3/11)
2) Friday 8:00 a.m. to 6:00 p.m. (Effective 1/3/11)
3) Saturday 9:00 a.m. to 12:00 p.m. (Effective 12/18/10)
We hope these new hours accommodate your schedules a little better and, as usual, look forward to speaking with you.
Last night loan deposits and loan payments were processed correctly with Cash Central and Texas Loan Corporation’s bank, Wells Fargo. However, there was an error with the ACH (Automated Clearing House) processor that Wells Fargo uses to process loans and loan payments. This issue has affected any bank using this processor and has affected 2 billion Wells Fargo ACH customer transactions and was not isolated to Texas Loan Corporation or Cash Central. As such, this may have affected your ability to receive your loan proceeds or for your payment to process.
This issue has been resolved and your load funds or payment will be processed tonight, making your loan proceeds available or your payment posting tomorrow morning. If you are a Wells Fargo customer, your loan proceeds and payment should have processed correctly.
We apologize for any inconvenience this may have caused you and want to reassure you that we are addressing the need for our bank and others to ensure they have the proper redundancy in place to ensure these types of issues do not occur in the future.
Thank you for choosing Cash Central.
If not, you may be missing out on some great promotions, updates and information.
Facebook fans and Twitter followers have already received exclusive discounts… and you can bet there’s more to come.
While nobody likes a call from a debt collector, receiving a call from a fake is even worse. In an emerging trend, scammers are posing as payday loan debt collectors and frightening individuals into paying “debts” they never owed.
Ohio Attorney General Richard Cordray has offered some great advice on how to ensure you don’t get caught in the same trap, while putting those scammers back on their heels:
Some red flags in identifying this scam include:
- Refusal to provide the consumer with supporting documentation of debt allegedly owed.
- Callers claim to be representatives from “U.S. Cash.”
- Repayment required through wiring or wire transfer of payments.
- Threats of retaliation if the debt is not immediately repaid.
Cordray advises [individuals] to know their rights under the federal Fair Debt Collection Practices Act (FDCPA), which requires debt collectors to send consumers a written “validation notice” listing the amount of debt a consumer owes within five days of first contact. In turn, consumers have the right to request validation of a debt by sending the collector a letter.
The FDCPA can be reviewed in full here.
Cash Central appreciates your patronage and the ability we have to offer you peace of mind that comes from knowing you have access to short-term funds when you need them. Recent financial reactionism and subsequent legislation, however, are threatening your access to peace of mind and threaten to shut down short term loans– a financial service that has helped millions over the years.
Currently, regulatory reform legislation (in the form of the Community Financial Protection Agency–CFPA) is being politically rushed for a vote and has the very real potential to cause Cash Central and all other short-term payday lenders to close their doors—not only cutting off your access to convenient and accessible short term cash, but also putting more than 50,000 people out of work across the country. The next few days and weeks are critical in making your voice heard.
To contact your Senators, click here and find your senator by entering your state. Click on the appropriate contact link and fill out the contact form with a message that explains your feelings regarding the need for cash advances, short term loans, etc.—and that you do not want this right to be taken away by the government in this new piece of over-reaching legislation.
I can’t thank you enough for the services you provide. Your friendly staff and quick service is to be commended. You guys are the best.
A note of thanks:
This is a letter of appreciation. We have been doing business with Cash Central for quite some time now. Cash Central has been a very valuable financial tool for us. We are now much more financially stable because of your service. One of the appreciated factors is your ability to have monies in ones account the following day. And the discount is appreciated also. Job well done, thank you again and happy holidays.
With excessive bank fees (i.e. – the fees banks charge you to use your money: ATM fees, bounced check fees, transfer fees, etc.) on the rise (fees can run up to $38 per line item) and contributing mightily to bank profits, the FDIC has responded to their 18 month banking survey. The survey indicates most banks enroll customers in overdraft protection without notification and many do not give an option to opt out. In this era of legislators crying “wolf” on payday loans, it’s nice to see governing bodies take notice of true price gouging. Read the full article at USA Today here.
Dear Cash Central,
I just wanted to take a moment to express my most sincere appreciation for the top level service that you have provided for me over this past year.
It is not always possible to equate success in everyday life with that of the dollar sign. But rather, being able to overcome and survive the totally unexpected surprises in life with ones dignity still intact, to me, is simply priceless. Time and time again, the ability to rely on your company has allowed me to continually elevate myself to the next level with my head held high. And for that alone, I am and will always be, eternally grateful.
My most sincere and heartfelt “Thank You”, to all of you at Cash Central.
I had to apply for a few loans to cover an emergency and your company was the only one kind enough to deposit the funds into my account thus far. I needed another $400 and other companies are having me sign things and give out personal inforomation and yet, still no money or updates. Thank you for being professional, but am I being naive thinking other companies, who now have my Social Security number and Bank Account number are as trustworthy as you?
Thank you for trusting Cash Central with your emergency needs. Applying for an online loan can be tricky. There are literally millions of sites to choose from, but only a handful of them are truly licensed lenders. Most of the sites you’ll find ask for your information and pass it along to legitimate lenders. From there, they’ll keep your information to remarket and sell to other vendors in the off chance you’ll be interested in their products as well.