CashWise Blog

I had to apply for a few loans to cover an emergency and your company was the only one kind enough to deposit the funds into my account thus far.  I needed another $400 and other companies are having me sign things and give out personal inforomation and yet, still no money or updates. Thank you for being professional, but am I being naive thinking other companies, who now have my Social Security number and Bank Account number are as trustworthy as you?

-K. H

Thank you for trusting Cash Central with your emergency needs. Applying for an online loan can be tricky. There are literally millions of sites to choose from, but only a handful of them are truly licensed lenders. Most of the sites you’ll find ask for your information and pass it along to legitimate lenders. From there, they’ll keep your information to remarket and sell to other vendors in the off chance you’ll be interested in their products as well.

Cash Central always recommends checking the sites Privacy Policy, making sure they have a full list of contact information (including phone numbers and a physical address) and, most importantly, that they’re licensed to do business. If you can confirm these three items, chances are you’re dealing with a legitimate lender you can count on.

Ask Sarah is more than a simple FAQ section. It’s a “living, breathing” section of the website which is continually updated with common questions sent in by our customers. This installment of CashWise will highlight a few recent questions we’ll soon be adding to the “Ask Sarah” FAQ section. If you have questions you think might be helpful to others, please let us know!

Q: Why are there so many places to sign? I can see needing one signature, but why so many?

A: CashCentral.com believes in being secure, reliable and state licensed. As a point of assurance in your transaction, CashCentral.com does require several signatures. These signatures not only allow you to acknowledge your transaction, they also allow you a physical trail of your transaction. In addition, many state laws require customer acknowledgement in certain areas of the contract, for example, electronic funds transfers and refinances. All steps go toward assuring you of a legitimate and secure transaction.

Q: Why do I need to wait 3-4 days to get a new loan?

A: In many states, a waiting period is required before a customer is able to request a new loan from the same lender. In other cases, CashCentral.com needs to verify the original funds have cleared your bank account to avoid scheduling two loans at once.

Q: There are a lot of payday loan referral sites out there. Are you one of them?

A: CashCentral.com is not a referral site. We are the lender. While we may receive your name from a referral site you may have requested a loan on, we are the final lender and originator of your funding transaction*.

* While still helping with your loan, Texas funds come from an independent Lender and Cash Central acts as a Credit Service Organization.

I just got off the phone with your company and they did indeed help me out. It’s nice to know that I am dealing with such a great and understanding company. If ever you need a reference as to the integraty of your company and just how great you are to work with please put me down.

Respectfully,

Roger H.

At Cash Central, we want to talk with you. That’s why we offer so many ways for you to contact us about your payday loan. Whether it’s by phone, fax, email or chat, we never want to leave you wondering how to get in touch with us.

Chat is one of the many convenient ways in which you can “speak” to a live representative. There are no “bots” here– whenever you use the Live Chat feature, you’re assured there’s a living, breathing loan adviser chatting right back. The Live Chat is available on every page and all steps of the application process should you need instant help. To use the chat function, mouse over the “Need Help?” tab (the light blue tab directly above the About Us tab). A small menu will pop up– simply point to “Chat” and click. A small window will open in your browser. Enter your name and you’re instantly connected with a live representative during normal business hours.

“I would like to personally thank you for your service. It helped me out in a time when I didn’t know what else to do…Also, I used your live chat feature multiple times throughout this process and it was EXTREMELY [sic] helpful. Once again, thank you. — Trista L.”